Shipping Policy

mauvira is committed to providing reliable delivery services wherever possible. We ship to multiple countries and strive to make the delivery process clear and convenient.

Order Processing

Orders are processed once payment and order details have been confirmed.

Processing times may be extended during weekends, public holidays, promotional periods, or times of high order volume. Once your order has been packed and dispatched, you will receive a shipping confirmation email containing tracking information.

Please ensure your shipping address and contact information are complete and accurate before placing an order. mauvira is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout.

Delivery Times

Estimated delivery times depend on the destination, shipping method, local carrier, and customs processing procedures.

Estimated delivery times are for reference only and are not guaranteed. Delays may occur due to:

Customs inspections or clearance procedures;
Public holidays or peak shopping periods;
Weather conditions;
Local carrier service disruptions;
Incorrect or incomplete delivery information;
Events beyond mauvira’s reasonable control.

Once a package enters the destination country, we have no control over customs processing times or any resulting delivery delays.

International Duties and Fees

International orders may be subject to import duties, customs fees, taxes, or other related charges imposed by the destination country.

These fees:

Are not included in the product price or shipping costs;
Are determined by the destination country's customs authorities;
Are the responsibility of the recipient.

mauvira does not collect or control these fees, nor can we estimate the specific amounts that may apply.

If you are unsure about applicable duties, taxes, or import requirements, we recommend consulting your local customs authority before placing an order.

Duties, import taxes, and related fees are non-refundable.

Refused or Unclaimed International Orders

If an order is refused, returned, or left unclaimed due to non-payment of duties, import taxes, or other fees, the package may be returned, detained, or discarded by the carrier or customs authorities.

mauvira is not responsible for packages that are discarded, destroyed, or fail to be returned to us. If a package is refused or unclaimed and returned to mauvira, any approved refund may be subject to deductions for original shipping costs, return shipping fees, customs duties, handling charges, or other expenses incurred during the return process.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number or tracking link.

Please note that it may take some time for the carrier's tracking system to update after you receive the shipping confirmation email.

Tracking information may show limited updates in the following situations:

The order is in transit internationally;
The order is awaiting customs clearance;
The order is being transferred between carriers;
The order is being delivered via the destination country's postal network.

Delayed or Lost Orders

If your tracking information has not updated for an extended period, or if your order has not arrived within the estimated delivery timeframe, please contact us at:

support@mauvira.com

Please provide your order number and the email address used to place the order so that our customer service team can assist you.

Contact Us

For questions regarding shipping, tracking, customs duties, or delivery, please contact:

Email: support@mauvira.com

Company Name: Dongfang Xiaokehan Information Technology Co., Ltd.
Company Address: Room 108, No. 24 Linxi Road, Basuo Town, Dongfang City, Hainan Province, China
Contact Information: +86 18589649503